Calls2grow is more than a contact centre. We are an integrated communication platform which specialises in new customer acquisition and retention. The core of our business is to enhance customer experience with our new age technology and offering them omnichannel acquisition and servicing platform. We believe in fuelling our business growth with our customer’s business expansion. We derive our passion from their potential.
We help companies acquire new customers and serve their existing customer with our customizable call center operations, lead generation platforms, Inbuilt training modules and best in class technology solutions
To be the most valued telesales and support channel for our clients by proving them unmatched productivity, best in class return on investment and highest customer service standards via our fully integrated call centre processes, technology and solutions.
The core of business stands on our value system and our value system thrives on ACTION to continuously innovate and perform in today’s fast changing environment.
A – Accelerate to quickly achieve optimum productivity standards
C – Be Courteous in our every action
T – Team work, no one can achieve great results alone
I – Innovation is at the center of our business to keep exploring new ideas for continuous
O – Opportunities for everyone to grow and maximise returns for our employees and clients
N – Nimble, hunger to learn everyday
Omni channel inbound and outbound operations to acquire new customer acquisition via telemarketing, campaign management, cross sell and upsell.
We optimise our partner’s customer services via omni channel support of helpdesk management and delivery management. Our specialised customer service training programs are targeted at increasing end customer satisfaction with every interaction
We offer bouquet of platforms to win back customers as we understand acquiring new customer is always more expensive than retaining the existing ones. We have got a specialised team for managing these campaigns
We help companies capture the voice of their customers via Omni channel feedback collections process. Our data analytics team provide a comprehensive insight to what are customer’s pain areas and what are their expectations from the brands
We have partnered with C-Zentrix to offer customised dialer solutions to our customers depending on their requirements. From Predictive to progressive to cloud based dialer solutions, we have all with us
We have a flexible CRM platform that can be totally customised as per the customer requirement. This platform offers a comprehensive feedback mechanism, complaint management and resolution tracking
We offer various lead generation platforms like SMS, OBD, Missed call platform and whatsapp. We Generate leads for your business verticle and provides you verified and qualified leads
Our digital marketing team can design campaigns basis the customer’s requirement while keeping the cost to the lowest. This really helps in generating best of the results especially in outbound sales operations.
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